Terms of Service

1. Operator and scope

This website is operated by FaceMed (“FaceMed,” “we,” “us” or “our”). You can contact us at hi@facemed.ai. Please read these terms before using the website. If you do not agree to them, stop using the website.

These terms apply to public pages, guides and inquiries. They do not replace an agreed order form, evaluation agreement, service agreement, Data Processing Agreement or Business Associate Agreement. The relevant agreement governs the service and states how any contractual conflict is resolved. These website terms do not amend an existing customer agreement.

Public information is available to visitors without a clinical license. Product access may be limited to invited organizations, authorized professionals and users approved for a particular deployment. Anyone entering a contract on an organization’s behalf must have authority to do so.

2. Discovery, demos and evaluation access

The first commercial step is a discovery discussion or demonstration. An invitation-only portal evaluation may follow to explore video intake and reports. A booking, inquiry or website visit does not create a paid subscription, guarantee an evaluation invitation or grant access to a production clinical service.

Do not submit real patient records in a public inquiry or demo booking. Follow the data and access instructions supplied for an evaluation. Clinical data may be submitted only through a workflow expressly authorized for that purpose with the necessary agreements and permissions in place.

Pricing, user entitlements, service levels, integrations, onboarding, payment, renewal, cancellation and refunds are governed by the applicable written commercial agreement. Public self-service trials and checkout are not offered through these pages. A description of a possible capability or plan is not a promise of a particular contractual entitlement.

3. Clinical and AI boundaries

The website and its educational guides provide general product and workflow information. They do not provide personal medical advice, diagnosis, treatment or emergency assistance, and using them does not create a clinician–patient relationship with FaceMed. For a medical emergency in the United States, call 911; elsewhere, use the local emergency number.

FaceMed’s healthcare product is intended to support intake and preparation of information for professional review. AI-generated content can be incomplete or inaccurate. A qualified clinician must review and correct relevant information before clinical use and remains responsible for clinical decisions within the applicable service arrangements.

Support for every encounter includes new patients, follow-ups and other existing-patient visits. It does not, by itself, imply automatic retrieval of historical EHR records or memory across visits. Available connections and data flows must be confirmed for the practice. Illustrations and example reports are identified as examples; they should not be treated as patient records or evidence of a completed evaluation.

Workflow descriptions and estimates do not guarantee a particular time saving, revenue outcome, clinical result, regulatory classification or suitability for every setting. Assess intended use and local requirements before relying on a product in practice.

4. Responsible use

You may use the website for lawful information gathering and business inquiries. You must not:

• Attempt to access private accounts, clinical records, systems or data without authorization.
• Introduce malicious code, disrupt availability, bypass access restrictions or conduct intrusive security testing without permission.
• Impersonate another person, submit deceptive inquiries or disclose information you have no right to share.
• Use website content in a way that infringes another person’s rights or falsely implies FaceMed’s endorsement.

Keep any invitation or access credentials supplied to you confidential and report suspected misuse promptly. Further rules for authenticated product use belong in the relevant evaluation or service agreement. These terms do not prohibit ordinary linking to public pages or lawful indexing of public content, subject to applicable access instructions and law.

5. Website content and intellectual property

FaceMed and its licensors retain rights in the website’s original text, design, software, marks and other materials. You may read, link to, and make reasonable internal copies of public material for evaluating FaceMed, with attribution and notices preserved. Wider reproduction, resale or use of FaceMed branding requires permission unless allowed by law.

Third-party names and marks belong to their respective owners. A reference to another product, format or service is descriptive and does not itself establish a partnership, integration or endorsement.

You retain rights in information you provide. By sending a business inquiry or feedback, you allow us to use it to handle that interaction and consider the feedback, subject to applicable confidentiality obligations and our privacy notice. This is not a license to train models on patient records or to publish confidential information.

6. Privacy and external services

Our Privacy Policy explains website and business-contact processing. Cookie Preferences explains browser storage, external resources and referral links. Agreeing to these terms is not consent to optional marketing or tracking.

Some links take you to independently operated services, including Cal.com for meeting bookings. Their terms, privacy notices and availability apply to your use of those services. We do not control their content or security. Check the destination before providing information.

7. Information, availability and changes

We aim to keep public information useful and accurate, but it may contain errors or become outdated. Contact us to confirm matters material to a purchasing or deployment decision. We may correct or update public content and temporarily suspend pages for maintenance, security or operational reasons. We do not promise uninterrupted access to the public website.

We may restrict access where reasonably necessary to address misuse, a security risk or a legal requirement. Product suspension and termination rights are governed by the applicable customer agreement.

8. Responsibility and legal rights

You are responsible for using public information appropriately and for obtaining professional advice where needed. To the extent permitted by applicable law, we do not give warranties that the public website will meet every visitor’s requirements or be free of all errors or interruptions.

For business use of the public website, and only to the extent permitted by law, we are not liable for indirect or consequential loss, or loss of anticipated profits, revenue or business opportunity resulting from use of or inability to use the public pages. Liability for a contracted product or clinical service is addressed in the relevant service agreement.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited. Mandatory consumer rights and other non-excludable legal protections remain available. No requirement to indemnify FaceMed arises solely from browsing this website.

9. Governing law and disputes

To the extent permitted by applicable law, the laws of the State of Delaware, without its conflict-of-laws rules, govern these website terms. This choice does not remove protections or rights that the law of your place of residence requires to apply.

Please contact hi@facemed.ai if you have a concern so that we can try to resolve it. These website terms do not require arbitration or waive access to a court or regulator available under applicable law. A product agreement may specify its own governing law and dispute procedure; that agreement should be reviewed before acceptance.

If a provision of these website terms is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in enforcing a right does not itself waive it.

10. Updates and contact

Revisions will be identified on this page and apply prospectively. A website update does not change an existing signed service agreement. We will seek further agreement or provide notice where the law or the relevant contract requires it.

FaceMed
Website and terms inquiries: hi@facemed.ai.